Shipping policy

Shipping Policy

At Velmora Hygiene, we are committed to delivering your order safely and efficiently.

Processing Time
All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

Shipping Time
Estimated delivery times vary depending on destination and courier availability.

United Kingdom: 3-5 business days
Europe: 3-5 business days
International: 3-5 business days

Please note that delivery estimates are not guaranteed and may occasionally be affected by customs processing, courier delays, weather conditions, or high seasonal demand.

Shipping Fees
Shipping fees are calculated at checkout unless a free shipping promotion is active.

Order Tracking
Customers will receive a shipping confirmation email with tracking details once the order has been dispatched.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.

Velmora Hygiene is not responsible for lost parcels caused by incomplete or incorrect address information provided at checkout.

Delayed or Lost Orders
If your package has not arrived within the expected timeframe, please contact us at info@velmorahygiene.co.uk and our team will investigate the issue.

Customs and Import Duties
International customers may be responsible for customs fees, taxes, or import duties depending on their country regulations.

Contact
For shipping-related questions:
info@velmorahygiene.co.uk